Ricoh offers a variety of single and multi-function machines to fulfil your company’s copying needs. If your Ricoh machine is not creating copies, you may be able to save money by diagnosing the problem yourself before calling a professional for a service call. Understanding the various causes of your copier’s difficulties may lead to a faster resolution.
General Troubleshooting
- Examine any error codes reported by the machine. Ricoh copiers display error codes that are particular to any common problem that the machine may encounter. For example, the code may indicate a paper jam or the need to repair a machine component. Look up the trouble codes in your copier’s service manual or on Ricoh’s help page.
- Power cycle the copier by turning off the machine, waiting approximately one minute and then turning the machine on again. Similar to rebooting your computer, this clears the copier’s memory and may resolve the problem. If you cannot turn off the copier using the device’s power switch, remove the power cord and wait at least one full minute before reconnecting your Ricoh copier to the power source.
- Clean the copier if you’re experiencing problems with overall print quality, as dirt and debris may be the cause. Clean the glass top with a soft microfiber cloth dampened with window cleaner. Do not allow the liquid to pool on the copier, as it may seep inside and damage delicate electrical components. Use a can of compressed air to remove dust and toner particles from around internal components, such as the fusing area and drum unit, as this debris can reduce copy quality and may cause your copier to overheat.
- Adjust the exposure or density settings on your Ricoh copier to improve print quality. When these settings are set too high or too low, your copies may appear too dark or too light. Typically, you can gain access to these settings using the control panel located on your machine.
- Replace the toner cartridge. Copies that appear too light after adjusting your copier settings may indicate that your toner is reaching the end of its lifespan. If you have recently replaced the toner but still experience problems, remove the toner and verify your have removed all packaging before reinstalling it into your copier.
