Ricoh offers a variety of single and multi-function machines to fulfil your company’s copying needs. If your Ricoh machine is not creating copies, you may be able to save money by diagnosing the problem yourself before calling a professional for a service call. Understanding the various causes of your copier’s difficulties may lead to a faster resolution.
Paper Handling
- Replace the paper that is currently in your copier’s paper trays. Frequent paper jams usually suggest an issue with how the paper was fed into the tray. Removing the paper stack and reloading it into the tray might sometimes solve the problem.
- Inspect the paper tray and the area of the machine where the paper tray resides for debris and damage. Dust and debris, such as tiny shreds of paper, may prevent your copier from properly feeding the paper. If you see signs of damage, including broken or cracked components, replace the part to restore proper functionality. You can order replacement parts direct from Ricoh or from any authorized reseller
- Replace the paper currently loaded in the paper tray. If the paper jams continue, replacing the paper with new paper may help because old or wrinkled paper may not move through the copier properly.
- Verify the paper you’ve loaded meets Ricoh’s requirements. Using paper that is too thick for the machine may prevent your Ricoh copier from operating as expected, and may also result in a paper jam. Refer to your owner’s manual or Ricoh’s website for a list of acceptable paper types for your specific model.
