Choosing new office equipment can be a hassle, but not if you’re working with the right provider.
Choosing an Office Equipment Provider
If you’ve begun searching for new copiers and laser printers, you may already be overwhelmed and ready to pick the first item listed in the catalog. Fortunately, there’s no need to go it alone; the right equipment provider can make all the difference. Here’s what to ask:
1. Who Are They?
Professional office equipment providers are happy to tell their company’s story. While it’s okay to give startups a chance, a company that’s been in business for a while knows the ropes a little better. They’ll also have an established reputation in the community, making it easier to verify the claims they make about their company.
2. Who Are Their Technology Partners?
There’s a lot to be said for partnering with industry-leading technology manufacturers like Ricoh and Xerox. For one thing, you’ll be first in line to try out cutting-edge technologies, and their years of experience mean you’ll be getting office equipment that’s stood the test of time.
3. What About Their Service Commitments?
Service to back up a sale is every bit as important as the office equipment you choose. Look for verifiable information on:
- Service response times – Downtime is no laughing matter. Choose an office equipment provider who takes service seriously by responding quickly to issues.
- First call completion – Dealing with the same problem over and over again is frustrating and cuts into productivity. A service team that can handle issues the first time out – and who check back to make sure the problem was resolved – is the one who has your back.
- Preventative maintenance – A break-fix approach to your office equipment is much more costly than a proactive approach. With regularly scheduled maintenance, your devices will perform at their best and have longer useful lifetimes.
