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Multifunction printers are critical pieces of technology in any office, so if your printer won’t print, your entire business can suffer. If you have a multifunction printer, it is important to know how to fix some of the most common printer issues so you can keep your business running efficiently. 1) Printer Problem: Your computer can’t connect to the multifunction printer Probably the most common issue that users experience with their multifunction printers is losing the ability to connect to them. Unfortunately, this can also be one of the trickiest problems to solve because there are so many potential causes. If you can’t connect to your printer, there are a few things you should do: First, make sure your printer is plugged in and turned on. This might sound obvious but is sometimes overlooked when things get busy. Try restarting the printer. Occasionally, network connectivity problems can be solved by simply powering down the printer and allowing it to reboot. Make sure your printer isn’t displaying any error messages or warnings. You should also verify your computer is connected to the network. Finally, make sure your printer has sufficient toner and is stocked with the appropriate media in the designated paper tray. If the printer can copy and scan but cannot print, the problem could be with your computer or your network. First, check your computer’s printer driver to make sure you have installed the most current version. On a Windows PC, follow these steps: Open the Start Menu, and navigate to Settings. Navigate to the Devices menu. Make sure Printers and Scanners are selected on the left side of the menu, and find the printer. Select the printer, and then click Manage. On this menu, you’ll have several options. You can choose to Run the Troubleshooter to have Windows try solutions automatically, or you can check your device’s driver settings yourself by selecting Printer Properties and then clicking on the Advanced tab. 2) Printer Problem: Print jobs take too long If your office relies on the printer for large print jobs, you may wish there was a way to speed things up a bit. Fortunately, for most business-class MFP’s, there is. By making a few simple changes to the printer, you can speed up the printing process – and possibly save on expensive resources at the same time. Network Speed – If it takes a long time to send print jobs to your printer, you may want to check your network connectivity. Many people connect to their printer via WiFi, but if you have a poor signal or use an outdated network protocol, large print jobs can take a long time to send. Try repositioning your router or upgrading it to a newer model to boost your signal strength and gain some more bandwidth. Print Quality – One way you can speed up the efficiency of your print job is by adjusting the print quality. Most MFP’s default to High-Quality mode, but this setting prints more slowly than other modes. By changing the mode to Draft or Standard, you can print faster and save resources. Keep in mind, however, that lower quality modes result in print jobs with lower resolution and “grey”-looking blacks. If the image quality is a priority, you may just have to be patient. Simplex and Duplex – Most MFP’s offer duplex printing – or double-sided printing. Duplex conserves paper, but it’s also slower. If every second counts for your print job, switching to simplex (single-sided) mode can save time. Upgrade Your MFP – When all else fails, it might be time to upgrade your printer to a newer, faster model. Modern MFP’s can print dozens or even hundreds of pages per minute and offer a wide range of other productivity and security features as well. 3) Printer Problem: Frequent paper jams Every printer experiences a paper jam once in a while, but if your printer is jamming frequently it’s often a sign of a larger problem. Here are a few things to check: First, make sure you have the right size paper loaded in the paper tray and that the printer is set for the same size. Make sure the paper is loaded properly. It’s very easy to place the paper in crooked or to overfill the paper tray, which can quickly lead to jams. If you’re using a new kind of paper, make sure it’s not too thick or too thin. Heavy-weight paper can sometimes clog around belts and drums, while thin, lower-weight paper might wrinkle or tear easily and cause jams. Printers that have been in use for a while can start to jam because they are clogged with paper dust or loose toner. Wipe or vacuum away dust from the inside of your printer to see if that helps it run more smoothly. Paper jams are also frequently caused by humidity, which causes the paper to swell and clog more easily. If your printer is jamming frequently and there doesn’t appear to be an issue with it, you can try using a dehumidifier in your office to bring the humidity down. 4) Printer Problem: Lines, spots, or marks on print jobs One of the most frustrating printer problems is unwanted marks on your print jobs. These marks can take many forms, including faint lines, small spots, and smudges. If you’re noticing unwanted marks on your prints, there are a few steps you should take. Determine when the marks are appearing on your print jobs. If they appear on print jobs and copy jobs, there could be an issue with your print drum or paper feeder, or there could be toner leaking into the interior of the printer and adhering to print jobs. If they appear on copy jobs and scans but not digital prints, the issue is most likely with your copyreader or glass. Try cleaning smudges or marks on the glass above the copyreader cleaning it with a gentle glass cleaner and a soft microfiber cloth. Never use paper towels or regular cleaning cloths because they can scratch or mark the glass. If there are marks on every printed page, there could be a problem with your print drum, developer, or paper feeder. This isn’t a problem you should attempt to fix yourself – instead, call technical support or schedule an appointment with a print technician. 5) Printer

Hospitals, clinics and other healthcare facilities are continually tasked with cutting costs in ways that don’t diminish quality care. Managed Print Services is a strategy for doing just that. It supports the safety and security of patients, while helping organizations save money. A streamlined, efficient and well-supported infrastructure of technology is crucial, and Managed Print Services offer many benefits to the healthcare industry. PATIENT PRIVACY Every industry prints some type of secure information. For the healthcare industry, security policies and practices are essential. HIPAA laws mandating the dissemination of information in healthcare can be more easily met with a Managed Print Services solution offering protection of sensitive materials and helping to protect a patient’s right to privacy. Healthcare settings can manage their print security by installing appropriate software. a secure printing software, which allows organizations to ensure patient information remains private. When an employee prints a document from their computer, the printer can hold the data in its queue and won’t print the document until that employee is at the printer and swipes or enters an ID to release the job. This helps healthcare organizations ensure printed confidential and sensitive documents end up in the proper hands. PRINT SECURITY Remove end-of-support devices. Keep firmware up to date. Enforce consistent configuration and hardening standards across the fleet. Especially for the healthcare industry, choosing a print partner that can diagnose your current risks, create action plans for addressing them, and has the infrastructure to grow your security posture throughout the lifecycle of your services is important. Print devices are fully functional computers that are often overlooked from organization security programming and controls. With Marco, you have instant access to Print Security Advisory services, unique per-customer administrative passwords on every device, as well as secure decommission services at no additional cost. In addition, clients Marco’s newest security service, Print Defense, brings full, firmware management to our toolset. MEDICAL RECORDS, HEALTHCARE INITIATIVES The organization and management of medical records also can be streamlined. Managed Print Services play a critical role within organizations that print for these reasons: Communication with patients related to new policies, requirements and benefits. Ongoing correspondence with patients and third-party entities regarding claims processing and disputes. Legal documentation associated with litigated benefits and claim disputes. Internal dissemination of updated policies, procedures and other processes for documentation.

Buying Checklist of things to consider: ✓ Cost ✓ Depreciation ✓ Maintenance history ✓ Usage frequency ✓ Purpose of purchase ✓ Taxes ✓ Technological changes Pros of Purchasing Office Equipment Outright 1. As soon as you make that payment, you are in complete control. It’s easy. The equipment is now yours. You’ve spent the money, you don’t need to think about repeat payments. If you’ve factored in depreciation and lifespan then you know if this option is viable or more importantly will be a good return on investment. 2. The maintenance is up to you. This ‘pro’ can land under both purchasing and leasing depending on the terms of a lease. Having the maintenance be up to you can either work for you or against you depending on the leasing contract. Sometimes a lease requires you to pay for unnecessary maintenance yearly that may not be necessary, and sometimes the lease requires the company leasing you the equipment to pay for all necessary maintenance. This is definitely worth noting when deciding to lease versus buy. 3. Tax incentives. As a business owner, you are entitled to fully deduct the cost of some newly purchased assets in the first year. Leasing Checklist of things to consider: ✓ Terms of contract ✓ Monthly cost and your budget ✓ Maintenance ✓ Customer service of the business leasing you the product Pros of Leasing Office Equipment 1. Up-to-date equipment. Leasing allows you to continuously keep your equipment up-to-date. The producers of printers, copiers, and other tech equipment continuously come out with new products that are better than the one you bought the year before. Leasing allows you to pass the burden of out-of-date technology to the company that is leasing you the equipment. 2. Smaller upfront costs and manageable monthly expenses. When leasing a product, you often have to pay nothing upfront and your monthly fee is set allowing you to budget accordingly. Also allowing you to invest money in human capital to grow your business. 3. Trial and error – acquiring the best equipment for your business. Leasing enables you to try products short-term and decide if they are right for your business. There is nothing worse than purchasing a new piece of equipment and realizing that no one in the office uses it and that you need something different.