Have printer problems? Whether it’s a software or hardware issue, here’s how to troubleshoot a printer when the Printer Won’t Print.
Step 1 Check Printer’s Error Lights
Printers may be showing an error message through a series of cryptic flashing, colored lights on the printer itself. It isn’t always clear which lights mean what, though, so may need to check the manual to decode what the printer is saying.
Step 2 Clear the Printer Queue
Sometimes, the computer’s print queue can get jammed up with old documents that failed to print for one reason or another, holding up the document that needs right now.
Right-click on the printer icon in Windows’ notification area, then choose Open All Printers to see a list of currently queued items. In macOS, can see the queue from System Preferences > Printers & Scanners > Open Print Queue. Right-click any old items and clear them to get things chugging again.
Step 3 Solidify the Connection
Ensure the USB cable is plugged in snugly at both ends, and that the power cable is plugged into the wall.
Step 4 Ensure Have the Right Printer
Be sure to choose the correct printer before continuing.
Step 5 Install the Drivers and Software
Step 6 Add Printer
If using a printer over Wi-Fi may need to add it to Windows’ list of available printers before Windows will offer it as an option. In Windows 10, head to Settings > Devices > Printers & Scanners and click the Add a Printer or Scanner button.
Step 7 Check that Paper Is Installed (Not Jammed)
Ensure that paper in the tray is in the correct position.
Step 8 Fiddle With the Ink Cartridges
If the printer tells it’s out of ink, but knows it isn’t, there are a few things can do. First, the print head may be clogged or dirty and can clean out through the printer’s built-in cleaning routine.
Step 9 Run the Printer’s Self-Test
Windows’ test pages can be printed by heading to Settings > Devices > Printers & Scanners. Select your printer, then click Manage > Print a Test Page.
