1. Check your USB cable and printer
1)Make sure your USB cord from the printer to the Windows device is connected in.
2)Ensure that your printer is operating normally and that all lights are turned on.
3)Check to see if you can print a document so that we can return to the printer’s scanning feature.
2. Update your printer drivers
1) Press and hold the “Windows” and “R” buttons at the same time.
2)You should now see the “Run” window in front of you.
3)In the run window, type the following: “devmgmt.msc”.
4)Press the “Enter” key on the keyboard or the “OK” button in the “Run” window.
5)You should now see the “Device management” window.
6)On the left side of the window, look for the “Scan” button.
Note: If you cannot find it in the list, double-click or tap on the “Other devices” button.
feature, and it should be under that topic.
7)In the device management window, right-click on the “Scan” icon and then left-click on the
Option “Update Driver Software.”
8)A window should now appear in front of you, in which you must left-click on the
“Search my machine for driver software.”
9)In the following window, left-click or tap on the “Let me choose from a list of devices” button.
“drivers on my machine” function
10)You should now be in a window where you need to look in the left-hand list for “Imaging.”
devices”.
11)Click or press on “imaging devices,” then click or tap on the “next” button in the
lower right hand corner of the screen
12)In the following window, you should see a list of manufacturers on the left side, and you should left-click on the manufacturer of your printer.
13)On the right side, choose the model of the scanner you’re using.
14)Once you’ve selected everything above, left-click or tap the “Next” button.
15)You should now be presented with another warning box, in which you must left-click on the “Yes” button.
16)Once the update is complete, click the “Close” button on the left.
17)Remove and reconnect the printer’s USB cable.
18)Restart your Windows 8 or Windows 10 computer.
19)Try scanning something after the operating system restart is complete.
3. Get the latest printer drivers from the manufacturer’s website
Look for a Windows 8 or Windows 10 compatible driver for the printer on the manufacturer’s website. If a new driver for your operating system is listed, remove the old one and install the new one.
Note: If you installed a new printer driver, restart your computer and try scanning a document again.
4. Run the Printer Troubleshooter
If the issue persists, launch the built-in Printer Troubleshooter. This function is easily accessible in Windows 8.1 by accessing the Control Panel. Type ‘troubleshoot’ into the search bar, then select Troubleshooting, then View All in the left-hand pane to see a list of all the troubleshooting tools. Choose and run the Printer troubleshooter.
Expert tip:
Some PC problems are difficult to resolve, particularly when it comes to corrupted repositories or missing Windows files. If you’re having problems repairing a mistake, it’s possible that your system is partially broken.
We recommend installing Restoro, a tool that will scan your machine and determine the source of the problem.
Download and begin mending by clicking here.
Simply go to Settings > Update & Security > Troubleshoot > select and run the Printer troubleshooter, as shown in the screenshot below, on Windows 10.
