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In a busy office, few things are more frustrating than a printer that refuses to cooperate — especially when it’s a Ricoh that’s supposed to be rock-solid. Whether it’s a network dropout, a queue jam, or a missing driver, these issues can grind productivity to a halt. The good news? Most Ricoh network printing problems have simple, effective fixes. Here are five solutions every IT team should have in their toolkit. 1. Check Network Connectivity — Start with the Basics Before diving deep into configurations, confirm that the Ricoh device is properly connected to the network. Ping the printer’s IP address from a workstation to verify communication. If there’s no response, check the Ethernet or Wi-Fi connection — ensure the cable isn’t plugged into an access point instead of the main router. Restart the printer’s network interface or perform a power cycle to refresh connections. Pro Tip: Assign a static IP to your Ricoh device to avoid conflicts caused by DHCP lease changes. 2. Update or Reinstall Printer Drivers An outdated or mismatched driver can cause jobs to disappear or print in strange formats. Download the latest Ricoh Universal Print Driver from the official Ricoh website. Remove old drivers from Windows’ “Printers & Scanners” settings before reinstalling. Ensure the driver type (PCL6, PS, or RPCS) matches your printer model and job requirements. IT Shortcut: If multiple PCs are affected, deploy the updated driver via Group Policy for a unified fix. 3. Verify Print Queue and Spooler Services If print jobs are stuck or delayed, the issue might be on the workstation side. On Windows, open Services.msc and restart the Print Spooler service. Clear the print queue folder located at:  C:WindowsSystem32spoolPRINTERS Reconnect to the Ricoh printer after restarting the spooler service. Bonus Tip: Regularly cleaning up spooler files prevents corrupted print jobs from jamming the queue. 4. Adjust Firewall or Port Settings Firewalls and security software can sometimes block printer communication. Ensure TCP/IP ports 9100, 515, and 631 are open for Ricoh print traffic. If you’re using Windows Defender Firewall, create an inbound rule for your Ricoh printer’s IP. On managed networks, whitelist the device in your router or firewall configuration. Remember: Never disable the firewall entirely — just make targeted exceptions for printing services. 5. Use Ricoh Smart Device Connector or Web Interface Modern Ricoh devices include tools to simplify network setup and diagnostics. Access the Ricoh Web Image Monitor using the printer’s IP address in your browser — you can view status, network settings, and error logs instantly. For mobile or BYOD environments, deploy the Ricoh Smart Device Connector app to allow printing over Wi-Fi securely. Pro Insight: These built-in tools can often detect issues before users even notice something’s wrong. Final Thoughts Ricoh printers are known for their reliability, but even the best hardware can stumble if the network isn’t configured correctly. By mastering these five troubleshooting steps — from simple connectivity checks to smart software tools — your IT team can minimize downtime and keep office printing smooth and seamless. Efficiency starts with preparation. Keep your Ricoh devices updated, your network stable, and your users informed — because every minute of uptime counts.

In today’s rapidly evolving workplace, organizations are under ever-increasing pressure to do more with less: more output, more flexibility, more collaboration — all while controlling costs, improving security, and advancing sustainability. For many, the printing and document landscape remains an overlooked expense centre, a hidden bottleneck. That’s where managed print services (MPS) step into the spotlight — and where Ricoh is positioning itself at a new frontier of efficiency and transformation. A Broader Vision of MPS While traditional printing contracts focused largely on devices and toner, Ricoh has taken a more expansive view: MPS isn’t just about printers, it’s about workflows, information lifecycle, and enabling digital-first operations. Their five-phase adaptive model – Understand → Improve → Transform → Govern → Optimise – ensures that the solution is tailored, scalable and aligned with the business strategy. ricoh.com.my+3ricoh.com.my+3ricoh.com+3This shift is crucial: By treating print and document output as a component of the broader information environment, businesses can unlock cost savings, streamline operations and free internal resources for higher-value work. Why Efficiency Gains are Real and Tangible Ricoh lists a set of key benefits that companies realise through its MPS programs: ricoh.com.my Controlling costs – By centralising print fleet monitoring, automating supply replenishment and rationalising devices, organisations avoid duplication, waste and hidden expenditures. Environmental sustainability – Less paper waste, fewer idle devices, smarter consumption: print becomes greener. Enhanced productivity and agility – With mobile print, secure release, fewer device failures and better support, end-users spend less time wrestling printers and more time doing work. Information governance & security – Print workflows often fall outside IT’s domain — MPS brings them under control: access controls, audit logs, secure release, reduced risk. Strategic infrastructure – Rather than ad hoc device purchases, MPS enables a roadmap: the right devices, in the right places, managed as a service. A concrete example: When Ricoh partnered with a large organisation (ETS) to audit its fleet, they eliminated more than 500 under-utilised devices, cut print volume by 3×, delivered monthly paper savings of US$8,000 from secure print rollout, and significantly lowered energy and consumable costs. Ricoh USA What Sets Ricoh Apart at the Frontier When choosing an MPS partner, several differentiators emerged in independent industry evaluations: Ricoh has been named a Leader in reports such as IDC MarketScape for Cloud Managed Print & Document Services Hardcopy globally, citing its strong portfolio breadth, global implementation & delivery, and alignment across geographies. ricoh.com Also, analysts such as Keypoint Intelligence have highlighted Ricoh for its global reach, ability to include third-party devices, and consultative alignment with customers’ cloud strategies. Ricoh USA Ricoh’s “Green Print Centre” model shows how the company is now helping print-rooms evolve into strategic communication hubs, not just device rooms, thereby delivering efficiencies in workflow and sustainable operations. ricoh.com.au Together, these affirm that Ricoh is not simply providing managed print — it’s enabling a transformation in how organisations think about output, information and the workplace. Navigating the New MPS Landscape For businesses looking to gain the edge, several trends are converging: Service-based models: Flat-rate, subscription and outcome-based billing (e.g., per page, per seat) are now standard in mature MPS offerings. Ricoh USA+1 Cloud integration: Print and document workflows are no longer strictly on-premises — cloud-native platforms, remote monitoring and analytics are critical. Ricoh’s trajectory in this direction is noted as a strength. ricoh.com+1 Multi-vendor and hybrid environments: In many organisations print fleets include devices from multiple manufacturers; a modern MPS must manage them all under one umbrella. Ricoh emphasises this capability. Ricoh USA+1 Linking print to digital-process transformation: The real gain comes when print output is integrated into broader workflows — scanning, digital archiving, document routing, automation. Ricoh’s services move in that direction. ricoh.com+1 Practical Steps for Business Leaders If your organisation is considering stepping into this new frontier of managed print services, here are recommended steps: Conduct a fleet and workflow audit: Gather device counts, print volumes, user-to-device ratios, waste metrics, security vulnerabilities. Ricoh’s “Understand” phase emphasises this. ricoh.com.my+1 Set clear KPIs and align with business goals: Define what you want — cost reduction, sustainability targets, user experience improvements, security enhancements. Choose a partner capable of global scale, cross-vendor support and real consultancy: The difference isn’t just devices — it’s the service, the analytics, the continuous improvement. Adopt change management and governance: Printing habits are often embedded; to realise benefits you’ll need to engage users, monitor adoption, change culture. Ricoh emphasises this in its model. ricoh.com.my+1 Leverage analytics and continual optimisation: Once you’re live, use usage data, remote monitoring, device health data and workflow metrics to optimise and improve — not just wrap up at deployment. The Pay-Off: What Efficiency Looks Like When done thoughtfully, a modern MPS engagement with Ricoh can deliver: Lower total cost of ownership for print and document infrastructure Fewer devices, less waste, lower energy and consumables cost Improved uptime, faster user workflows, better support Strengthened security around print and document output Alignment with sustainability goals and reduced CO₂/paper waste A scalable, flexible infrastructure that adapts as the business changes Conclusion In a world where the digital and physical realms of work are intersecting more than ever, print and document infrastructure may not be the first thing on the board-room agenda — but it should be. Through its evolved managed print services offering, Ricoh is not just helping organisations keep printers running; it’s enabling them to rethink how they manage information, reduce waste and become more efficient overall. For businesses seeking the edge of efficiency, the frontier is clear — and print is very much still part of it.

In every office, one thing remains constant — the need to print, copy, and scan efficiently without burning through the budget. Printing costs often go unnoticed until they start eating into company profits. But here’s the good news: with Ricoh, reducing printing costs doesn’t mean sacrificing quality or productivity. 1. Smarter Printing with Ricoh Technology Ricoh devices are designed with efficiency at their core. From intelligent toner usage to automatic duplex printing, every feature aims to minimize waste and save costs. Ricoh’s ECO Night Sensor and Sleep Mode automatically power down the device when not in use — reducing energy bills while maintaining readiness. 2. High-Yield Toner, Lower Expenses Toner is one of the biggest recurring expenses for businesses. Ricoh’s high-yield toner cartridges are engineered to last longer, ensuring fewer replacements and less downtime. This means you spend less on consumables while maintaining sharp, professional-quality prints every single time. 3. Control and Track Every Print Ricoh’s print management software allows administrators to monitor print activity, set usage limits, and identify high-cost areas. By tracking who prints what, companies can eliminate unnecessary printing and promote smarter usage among employees. Every page counts — and with Ricoh, you’ll know exactly where your printing budget is going. 4. Go Digital, Go Green Ricoh encourages businesses to move toward a paperless environment. With advanced document scanning, cloud integration, and digital storage solutions, you can cut down on paper use while keeping your documents secure and accessible. It’s not just cost-saving — it’s environmentally responsible. 5. Reliable Devices, Less Downtime Frequent breakdowns and service calls are hidden costs that add up over time. Ricoh copiers and printers are built for durability and consistency, minimizing maintenance interruptions and ensuring your team stays productive. Less downtime = more savings. The Ricoh Way: Efficiency Meets Excellence Ricoh’s philosophy is simple: print smarter, not more. By combining innovative technology, reliable performance, and cost-saving design, Ricoh helps businesses achieve the perfect balance between quality and affordability. Whether you’re running a small office or managing a large enterprise, Ricoh solutions are built to deliver consistent performance — and real savings — every day.

Introduction For decades, Ricoh has been a global leader in imaging and printing technology, known for its dependable multifunction printers and copiers. Yet, as the digital age transforms the way organizations work, Ricoh has embarked on a remarkable journey—from being a hardware manufacturer to becoming a digital services and solutions provider. This evolution reflects a broader industry trend where value creation is increasingly tied to data, connectivity, and recurring service models. Why the Shift Was Necessary The traditional office environment has changed dramatically. The COVID-19 pandemic accelerated the adoption of remote and hybrid work models, leading to a sharp decline in demand for print hardware. Moreover, the rise of cloud-based workflows, document digitization, and artificial intelligence has shifted business priorities. Ricoh recognized that to stay competitive, it needed to move up the value chain—from selling devices to providing integrated digital services that improve business efficiency, security, and collaboration. Strategic Transformation Ricoh’s transformation began with a structural and cultural overhaul: Reorganization into Business UnitsRicoh reorganized its operations into five key areas: Digital Services, Digital Products, Graphic Communications, Industrial Solutions, and Futures. This structure empowered each unit to innovate quickly and respond to customer needs with specialized solutions. Building the Digital EcosystemThe company launched the Ricoh Intelligent Business Platform (RIBP), a cloud-based ecosystem combining workflow automation, data analytics, AI, and document management. This platform helps clients streamline operations, reduce manual processes, and securely manage information across devices and teams. Service-Oriented OfferingsRicoh introduced a suite of managed services—ranging from IT support and cloud infrastructure to intelligent process automation and remote collaboration tools. The shift toward recurring revenue through subscriptions and long-term service contracts has become central to its business model. Maintaining Strength in Hardware While digital services now define Ricoh’s growth strategy, the company continues to invest in its traditional business. Its multifunction devices are increasingly “smart,” featuring built-in cloud connectivity, advanced security, and integration with collaboration platforms such as Microsoft 365 and Google Workspace. This integration ensures Ricoh’s hardware remains relevant in a digital-first world—serving as both a physical and digital touchpoint for information workflows. Cultural and Organizational Change Transitioning from a product-centric to a service-driven organization requires more than new technology—it demands a shift in mindset. Ricoh has focused on: Upskilling employees in IT, data, and customer success roles. Adopting agile project management and co-creation with customers. Encouraging innovation through internal incubators and partnerships with startups. Challenges on the Path The journey has not been without challenges. Building a strong service culture across a company historically grounded in manufacturing requires time and investment. Additionally, Ricoh faces stiff competition from both legacy tech players (like Xerox and Canon) and new digital-native firms offering cloud-based document and workflow solutions. Results and Outlook Despite these hurdles, Ricoh’s efforts are paying off. Digital services now represent a growing share of its total revenue, and the company’s profitability has improved due to recurring income streams. Analysts have praised Ricoh’s agility and clear long-term vision, positioning it as one of the few traditional hardware giants successfully reinventing itself for the digital era. Conclusion Ricoh’s transformation illustrates a powerful lesson in adaptability. By embracing change and investing in digital ecosystems, the company has evolved beyond its legacy of copiers and printers to become a key player in workplace digitalization. In the coming years, Ricoh’s success will likely depend on its ability to continue expanding its service portfolio, strengthening its AI and cloud capabilities, and sustaining innovation in an increasingly connected world.

Introduction In today’s rapidly evolving business landscape, digital transformation has become the cornerstone of sustainable growth. Across Southeast Asia, companies are rethinking how they work, collaborate, and deliver value. At the forefront of this transformation stands Ricoh Malaysia, a subsidiary of Ricoh Company, Ltd. — a global leader in workplace technology and digital services. With a legacy built on innovation and a future anchored in technology-driven solutions, Ricoh Malaysia is shaping the way organisations in the ASEAN region embrace the digital age. Driving the Digital Workplace Revolution Ricoh Malaysia’s transformation journey mirrors the global Ricoh Group’s strategic pivot from a traditional printing and imaging company to a comprehensive digital services provider. The company’s mission is clear: to help organisations streamline processes, improve collaboration, and enhance productivity through technology. Its portfolio now extends far beyond printers and copiers. Ricoh Malaysia delivers cloud and IT infrastructure solutions, managed print services, workflow automation, and cybersecurity. These services are designed to support hybrid and remote work environments — critical in today’s post-pandemic world, where flexibility and efficiency define success. Empowering Businesses Across ASEAN The ASEAN region is home to some of the world’s fastest-growing economies, and digitalisation is a top priority for businesses and governments alike. Ricoh Malaysia plays a pivotal role in this ecosystem by helping enterprises of all sizes modernise their operations. Through partnerships with regional organisations, Ricoh provides: Digital workflow solutions that automate document management and approvals. Cloud collaboration platforms that connect teams across borders. Smart workplace solutions that integrate IoT and data analytics for efficient office management. These innovations enable ASEAN businesses to become more agile, data-driven, and sustainable — key pillars of competitiveness in a global economy. Sustainability at the Core Ricoh Malaysia’s commitment to sustainability is not an afterthought; it’s an integral part of its corporate DNA. Guided by the Ricoh Way and the founding principle of “Love your neighbour, Love your country, Love your work”, the company aligns its operations with the United Nations’ Sustainable Development Goals (SDGs). Ricoh Malaysia has implemented eco-friendly technologies such as energy-efficient devices, toner recycling programs, and paperless workflow solutions that reduce waste and carbon emissions. In recognition of its global ESG efforts, Ricoh has been consistently ranked among the “Global 100 Most Sustainable Corporations” by Corporate Knights. Customer-Centric Transformation What sets Ricoh Malaysia apart is its customer-first philosophy. Rather than offering generic products, the company takes a consultative approach, assessing each client’s unique challenges and designing tailored solutions that deliver measurable results. For example: In the education sector, Ricoh helps universities digitise records and enable remote learning platforms. In manufacturing, its automation solutions streamline production documentation and compliance. In government and finance, secure print and document management systems ensure data integrity and confidentiality. This deep understanding of customer needs has made Ricoh Malaysia a trusted partner for digital transformation across industries. Investing in People and Innovation Ricoh believes that technology alone doesn’t drive transformation — people do. The company continuously invests in training, upskilling, and leadership development to empower its employees. Internally, Ricoh Malaysia fosters a culture of collaboration, creativity, and continuous learning. At the same time, Ricoh invests heavily in research and development to stay ahead of emerging trends such as AI-driven analytics, smart office IoT integration, and cloud-based workflow platforms. This ensures that its clients always benefit from cutting-edge innovations that anticipate the needs of tomorrow’s workplaces. The Road Ahead As ASEAN economies continue to digitalise, Ricoh Malaysia is poised to play an even greater role in enabling sustainable, connected, and intelligent workplaces. By combining decades of expertise in imaging with new digital capabilities, the company is redefining what it means to work smarter. Its vision is to empower organisations not just to adopt technology, but to use it meaningfully — improving how people collaborate, communicate, and create value. In doing so, Ricoh Malaysia stands as a driving force behind the digital evolution of the ASEAN workplace. Conclusion From its origins as a printing solutions provider to its current position as a leader in digital services, Ricoh Malaysia exemplifies how innovation and purpose can drive meaningful transformation. Through its focus on technology, sustainability, and human empowerment, Ricoh is helping reshape the future of work — one intelligent, connected workplace at a time.