Not everyone who provides managed print services is up to the task. Finding out who can handle the job takes some research and a well-thought-out list of questions to ask a potential managed print provider.

What You Should Ask

Our ongoing partnership with Print Audit means we know what we’re talking about during a conversation about managed print services. Here’s what we suggest to find out if a potential managed print provider can add real value to your business throughout the lifetime of the partnership.

  1. The assessment period — The all-important managed print assessment is the first stage in any successful partnership. You’ll want a clear picture of your current situation, including your copiers and printer fleet, print-centric processes, and employee requirements.
  2. The transition period — Your business must continue to operate while adopting any new process. Ask how a potential MPS partner handles training, transition, and integration.
  3. Reduced costs — Any managed print provider should be able to provide solid evidence of reduced costs for their existing clients. Reduced paper and supply usage, lower energy costs, and improved print-related processes should all combine to significantly reduce your current print spend.
  4. Increased uptime — When your equipment is out of commission, your team can’t keep your projects moving forward. Ask about proactive monitoring and service call response times.
  5. Experience — Are their technicians certified and industry-trained? What about combined years of experience?
  6. Improved productivity — An effective managed print services engagement relieves your IT and administrative personnel from print-related duties.
  7. Print security — Print Audit makes security a top priority. If a potential service provider isn’t up to speed on the latest threats and solutions to mitigate risk, you should keep looking.
MPC3503 ( rent & purchase ) (5)
MPC3503 ( rent & purchase ) (6)
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